Frequently Asked Questions:
1) What is JanataMatrimony?
JanataMatrimony is a matrimonial platform designed to help you find your perfect life partner. We offer a wide range of features to assist in your search, including profile matching, secure communication and personalized recommendations.
2) How do I register for the Mobile App?
Downloading the app is the first step. Then, simply open the app and click on “Guest User” or “Become Member” Enter your basic details, verify your email address, Mobile number and create your password.
3) What membership plans are available?
We offer Silver, Gold, Gold plus and Diamond membership plans with increasing benefits such as personalized matchmaking help. Payment can be made securely via credit/debit cards, UPI, or net banking.
4) How do I upgrade my subscription?
Upgrading your subscription is quick, easy, and secure. Simply go to the “Account” section within the app, tap on the “Upgrade” button, and select the subscription plan that best suits your requirements.
5) How do I edit my Profile?
To edit your profile, navigate to the “Account” section within the app, tap on “My Profile,” and select “Edit Profile.” From there, you can update your personal details, photos, and preferences to keep your profile accurate and up to date.
6) How do I search for Matches?
To search for matches, go to the “Home” section of the app and use the “Search” feature. You can filter profiles based on your preferences, such as age, profession, location, and more. The app also provides recommended matches curated based on your profile details and compatibility settings.
7) How do I know if someone is Interested in my Profile?
You will receive notifications when someone expresses interest in your profile. You can view these in the “Notifications”
8) How do I send a Message to Someone?
To send a message, visit the profile of the person you’re interested in and click on the “Message” button.
9) What communication features are available on the JanataMatrimony app?
With a valid subscription, JanataMatrimony provides a range of communication features to help members connect effectively. These include:
• Sending messages
• Initiating one-on-one chats
• Expressing interest in profiles
• Audio and video calling options
The platform promotes respectful communication, and Users are encouraged to report any inappropriate behaviour to ensure a safe experience for all members.
10) Can I make Voice or Video Calls?
Yes, Platform offers calling features based on your subscription level. Gold Plus members can make voice calls, while Diamond members have access to both voice and video calls directly through the app. These features help you connect more personally with potential matches in a secure environment.
11) How do I report a technical issue with the JanataMatrimony app?
If you experience any technical issues while using the app, you can report them by navigating to the “Account” section, tapping on “Other Info“, and selecting “Help and Support.” Alternatively, you can reach our customer support team directly via email at support@janatamatrimony.com Our team is here to assist you and ensure a smooth user experience.
12) Is there a customer support team available to assist me?
Yes, JanataMatrimony has a dedicated customer support team available to assist you with any questions or concerns. You can contact them directly through the app, or by Email.
13) What should I do If I encounter suspicious Activity?
If you come across any suspicious activity or behavior on the app, please report it immediately through the “Help and Support” section, available under “Other Info” in the “Account” menu. You can also reach out to our customer support team directly via email at support@janatamatrimony.com
14) How can I stay updated on the latest features and news from JanataMatrimony?
To stay informed about the latest features, success stories, and important announcements, we recommend following JanataMatrimony on our official social media channels. Additionally, enable notifications within the app to receive real-time updates directly on your device.
15) Can I cancel My Subscription?
Yes, you can cancel your subscription at any time by contacting our support team. Please note that some plans may be non-refundable, so please review the terms before purchasing.
16) What should I do if I forgot my Password?
If you forgot your password, go to the login page and click on “Forgot Password?” Enter your registered email address or phone number to receive a password reset link.
17) Can I change my partner preferences after registration?
Yes, you can update your partner preferences at any time. Go to “My Profile” > “Partner Preferences” and edit your desired criteria such as age range, community, location, etc.