FAQ

JanataMatrimony is a matrimonial platform designed to help you find your perfect life partner. We offer a wide range of features to assist in your search, including profile matching, secure communication and personalized recommendations.

Downloading the app is the first step. Then, simply open the app and click on “Guest User” or “Become Member” Enter your basic details, verify your email address, Mobile number and create your password.

We offer Silver, Gold, Gold plus and Diamond membership plans with increasing benefits such as personalized matchmaking help. Payment can be made securely via credit/debit cards, UPI, or net banking.

Upgrading your subscription is quick, easy, and secure. Simply go to the “Account” section within the app, tap on the “Upgrade” button, and select the subscription plan that best suits your requirements.

To edit your profile, navigate to the “Account” section within the app, tap on “My Profile,” and select “Edit Profile.” From there, you can update your personal details, photos, and preferences to keep your profile accurate and up to date.

To search for matches, go to the “Home” section of the app and use the “Search” feature. You can filter profiles based on your preferences, such as age, profession, location, and more. The app also provides recommended matches curated based on your profile details and compatibility settings.

You will receive notifications when someone expresses interest in your profile. You can view these in the “Notifications”

To send a message, visit the profile of the person you’re interested in and click on the “Message” button.

With a valid subscription, JanataMatrimony provides a range of communication features to help members connect effectively. These include:

Sending messages
Initiating one-on-one chats
Expressing interest in profiles
Audio and video calling options
The platform promotes respectful communication, and Users are encouraged to report any inappropriate behaviour to ensure a safe experience for all members.

Yes, Platform offers calling features based on your subscription level. Gold Plus members can make voice calls, while Diamond members have access to both voice and video calls directly through the app. These features help you connect more personally with potential matches in a secure environment.

If you experience any technical issues while using the app, you can report them by navigating to the “Account” section, tapping on “Other Info”, and selecting “Help and Support.” Alternatively, you can reach our customer support team directly via email at support@janatamatrimony.com Our team is here to assist you and ensure a smooth user experience.

Yes, JanataMatrimony has a dedicated customer support team available to assist you with any questions or concerns. You can contact them directly through the app, or by Email.

If you come across any suspicious activity or behavior on the app, please report it immediately through the “Help and Support” section, available under “Other Info” in the “Account” menu. You can also reach out to our customer support team directly via email at support@janatamatrimony.com

To stay informed about the latest features, success stories, and important announcements, we recommend following JanataMatrimony on our official social media channels. Additionally, enable notifications within the app to receive real-time updates directly on your device.

Yes, you can cancel your subscription at any time by contacting our support team. Please note that some plans may be non-refundable, so please review the terms before purchasing.

If you forgot your password, go to the login page and click on “Forgot Password?” Enter your registered email address or phone number to receive a password reset link.

Yes, you can update your partner preferences at any time. Go to “My Profile” > “Partner Preferences” and edit your desired criteria such as age range, community, location, etc.